The Mayor of Kazan got acquainted with the work of the Public dispatch service, which receives up to 5.6 thousand calls an hour from residents.
The Mayor of Kazan Ilsur Metshin got acquainted with the work of the Public dispatch service (PDS) under the Civil Protection Department. The Mayor emphasized that the service performs an important social task, so it needs to be improved. “Let's take all the necessary decisions to upgrade this service and make it even more efficient,” - the head of the city said during a visit to the PDS.
Until 2019, 90% of all calls received by the service were issues related to the housing and utilities services, and 10% related to accidents and emergencies.
Iskander Giniyatullin, deputy head of the Executive Committee, told the head of the city that previously 40 dispatchers of the “Open Kazan” information system received calls on the housing and utilities services. Now, 21 employees of the Public dispatch service are processing these applications. “They work in shifts, 7 dispatchers per shift, and including sick days and vacations, there are up to 4. But even with the maximum number of employees on shift, dispatchers face overloads during the data control and heating season”, - I.Giniyatullin explained and noted that the service needs to increase its staff. To do this, he proposed to involve the dispatch services of property management companies.
According to Tattelecom company, which serves the dispatch service, there are up to 5618 calls an hour from citizens, so it is sometimes difficult to reach the service.
“This service needs to be improved. We have a “single window” for entrepreneurs, while for residents there is a Public dispatch service. Therefore, technologies worthy of Kazan, the capital of Tatarstan, should be implemented here. I ask you to make appropriate proposals, we will definitely support them”, - Ilsur Metshin instructed.